Customer Service Representative - Industrial Suspension Solutions - Base Salary to 60k/year - Duncan, SC Job at AllSearch Professional Staffing, Duncan, SC

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  • AllSearch Professional Staffing
  • Duncan, SC

Job Description

Customer Service Representative - Industrial Suspension Solutions - Base Salary to 60k/year - Duncan, SC

  • Our client is a leading manufacturer of precision-engineered suspension solutions used in lighting, HVAC, and industrial applications. They have been a trusted provider in the commercial sectors for over 30 years, partnering with OEMs, distributors, and commercial clients to deliver high-quality, safety-focused solutions.
  • They are seeking a customer Service Representative to join their team. This is a hands-on role providing timely, professional service to clients. The ideal candidate will bring strong communication skills, a problem-solving mindset, and prior experience in an order-based manufacturing or distribution environment.

Responsibilities:

  • Respond to customer inquiries via phone and email with clarity and professionalism
  • Provide quotes, enter orders, and process returns or credits
  • Communicate product details, lead times, and shipping timelines accurately
  • Collaborate with sales, warehouse, and procurement teams to ensure timely order fulfillment
  • Research and resolve order-related issues, escalating when needed
  • Build positive, long-term relationships with customers through consistent follow-up and service
  • Maintain customer files and contribute to internal reporting or process improvement as needed
  • Support occasional product info requests, catalog mailings, and RMA processing

Qualifications:

  • High school diploma required; additional education a plus
  • 3+  years of customer service experience in a manufacturing or order-processing environment
  • Solid computer skills, including Excel and Microsoft Office
  • ERP system experience preferred (Microsoft Dynamics NAV a plus)
  • Comfortable interpreting customer needs and offering product-based solutions

Compensation:

  • Base salary in the 50k - 60k/year range
  • Medical, dental, and vision ins.
  • 401k with company match
  • Hybrid opportunity after the first 120 days

 

Job Tags

Work at office,

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