Job Description

Hive is one of the fastest-growing startups in NYC, helping teams at leading companies like Marriott, United, and Google move faster with our AI-powered project management platform.

We’re looking for a People & Operations Manager who can flex and thrive in two lanes:

1. People Ops: payroll, benefits, recruiting, culture programs
2. Billing Ops: subscription changes, Stripe/ACH reconciliations, A/R follow-up

If you love mixing people strategy with numbers, you’ll shape Hive’s culture today and have a clear path to senior People, Rev-Ops, or broader Operations leadership as we scale.

Hive is headquartered in NYC, with employees working across the world. This is a hybrid position with the expectation of at least 3 days/week in the Manhattan office.

Why this role matters

As our dedicated People & Operations Manager, you’ll run payroll, benefits, and recruiting while ensuring subscription changes, Stripe/ACH reconciliations, and overdue-invoice follow-ups flow smoothly into Finance.

What you’ll do

People & HR (≈ 60 %)

• Run bi-weekly payroll and administer benefits, 401(k), and employee stock option grants.
• Maintain compliance with federal, NYS, and international employment laws; manage employee records and HRIS data integrity.
• Lead full-cycle recruiting for GTM, Product, and Engineering roles—job posts, screening, scheduling, offers.
• Drive culture initiatives: offsites, swag, DEI programming, and hybrid-office rituals.
• Keep the Manhattan HQ humming: office supplies, visitor logistics, and landlord/vendor relationships.

Finance, Billing & Ops (≈ 40 %)

• Own customer subscription changes in our billing system (upgrades, renewals, credits, refunds) and first-line finance/billing questions with our customers.
• Reconcile Stripe/ACH payouts, monitor overdue invoices, and surface anomalies to Finance.
• Partner with the Chief of Staff on ad-hoc ops projects—budget tracking, vendor onboarding, contract renewals, and KPI reporting.

Key Qualifications

• 2+ years of work experience in an office setting, preferably with experience in an HR and Operations role
• Strong interpersonal skills
• Excellent verbal and written communication
• Ability to manage multiple tasks with a keen eye for details
• Enjoys working in a fast-paced workplace
• Based in the greater New York City area

Benefits/Compensation

• Competitive salary:$85-100K base
• Equity grant: 10K shares
• Unlimited PTO
• Company 401K contribution
• Medical & dental insurance
• An annual $1,000 to spend on something nice for yourself or your loved ones
• A monthly $100 amount to spend on a personal treatment or activity (not related to work)
• A Work From Home stipend of $500 to purchase work related equipment 

What Hive can offer you

• Full-stack exposure – own payroll and billing, giving you end-to-end insight into how a SaaS business makes and spends money.
• Accelerated growth path – clear milestones to step into Senior People, Rev-Ops, or Director-level Ops roles within 12-18 months.
• Executive access – report to the Chief of Staff, work directly with the CEO, and join leadership/board prep meetings.
• Playbook ownership – build the HR and billing systems that will scale Hive from 35 employees to 100+, with budget for courses and certifications along the way.

In short: this role puts you at the financial and cultural heartbeat of an $11M+ ARR SaaS company—perfect for someone who wants to master both People Ops and the mechanics of how a subscription business makes money.

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